Shipping Policy

Last Updated: August 24, 2025

At Premium BBQ Grills, we pride ourselves on delivering your order quickly and safely. Below is everything you need to know about our shipping process.

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Processing & Handling

• Handling Time: Orders are processed within 1–2 business days.

• Once processed, you will receive a tracking number via email.

• Shipping begins only after payment has been successfully confirmed.

• During holidays or peak seasons, processing times may take slightly longer.

Delivery Times

• Transit Time: Most orders arrive within 3–5 business days, depending on your location.

• Total Delivery Time: All products are expected to be delivered within 4–7 business days.

Shipping Costs

• We offer Free Shipping on all orders within the continental United States.

• We do not ship to Alaska, Hawaii, or international destinations.

Freight Deliveries

Some products (such as grills, fire pits, and stoves) ship via freight carriers:

• The carrier will contact you to schedule a delivery time.

• Someone must be present to sign for the delivery.

• Please inspect the package before signing and note any damages on the delivery receipt.

Damages During Shipping

If your item arrives damaged:

1. Report the damage to the carrier at delivery.

2. Contact Premium BBQ Grills immediately at support@premiumbbqgrills.com with photos of the damage.

3. We will work with you to provide a replacement or refund.

Warranty Coverage

• All products sold by Premium BBQ Grills are covered by the manufacturer’s original warranty.

• Warranty coverage varies by brand and product.

• Manufacturer warranties typically cover defects in materials or workmanship, but exclude misuse or normal wear.

• For warranty assistance, please contact us at support@premiumbbqgrills.com or directly with the manufacturer.

Shipping FAQs

1. How long will my order take to arrive?
Most items are delivered within 4–7 business days.

2. Do you offer international shipping?
No — Premium BBQ Grills ships only within the continental United States.

3. Do I have to pay for shipping?
We offer Free Shipping on all orders within the continental U.S.

4. What if my package is lost or stolen?
We work directly with carriers to locate lost shipments. If necessary, a replacement will be arranged.

5. Are warranties included?
Yes — as an authorized dealer, every product comes with the full manufacturer’s warranty.

Contact Us

Questions about shipping? Reach out to our team:

📞 Phone: (435) 817-9357
✉️ Email: support@premiumbbqgrills.com
🕘 Hours: Monday–Saturday, 9:00 AM–6:00 PM EST